How do I return my product?

You are entitled to a full refund on your purchases from ALLUMER, with the exception of earrings which cannot be returned due to hygiene reasons. An Authorisation Returns Code must be requested from within 14 days of the shipment date. Please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns. We are unable to accept returns on any item that has been worn. Please return the item immediately in its original condition and packaging. Please ensure that you pack the item carefully and state the returns code clearly on the external packaging. Items must be returned promptly, in the original condition and received by ALLUMER within 7 days of the code being issued. We will only refund items once the returned item has been received. We recommend, for your own protection, that you use a recorded delivery service, with electronic tracking and signature on receipt and that you also insure the package, as we cannot accept liability for postal loses. ALLUMER does not accept responsibility for shipping fees, duties or sales taxes or other import costs for returned items nor for any items lost or stolen in transit. Any unidentified returns will be returned to the sender and will not be refunded. (Any shipping fees, duties or sales taxes or other import costs already paid by the customer for the original receipt of the goods will not be refunded and will remain the responsibility of the customer.)

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

All Custom Orders and Special orders are not returnable.


This policy does not affect your statutory rights.

Thank you again for shopping with us at ALLUMER.

I received the wrong product

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.