Our customers are our main priority and this page is to assist you with any problems or queries regarding ordering and payments.
You are entitled to a full refund on your purchases from ALLUMER, with the exception of earrings which cannot be returned due to hygiene reasons. An Authorisation Returns Code must be requested from info@allumer.co.uk within 14 days of the shipment date. Please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns. We are unable to accept returns on any item that has been worn. Please return the item immediately in its original condition and packaging. Please ensure that you pack the item carefully and state the returns code clearly on the external packaging. Items must be returned promptly, in the original condition and received by ALLUMER within 7 days of the code being issued. We will only refund items once the returned item has been received. We recommend, for your own protection, that you use a recorded delivery service, with electronic tracking and signature on receipt and that you also insure the package, as we cannot accept liability for postal loses. ALLUMER does not accept responsibility for shipping fees, duties or sales taxes or other import costs for returned items nor for any items lost or stolen in transit. Any unidentified returns will be returned to the sender and will not be refunded. (Any shipping fees, duties or sales taxes or other import costs already paid by the customer for the original receipt of the goods will not be refunded and will remain the responsibility of the customer.)
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
All Custom Orders and Special orders are not returnable.
This policy does not affect your statutory rights.
Thank you again for shopping with us at ALLUMER.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
This is a sample page.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.
How do I return my product?
You are entitled to a full refund on your purchases from ALLUMER, with the exception of earrings which cannot be returned due to hygiene reasons. An Authorisation Returns Code must be requested from info@allumer.co.uk within 14 days of the shipment date. Please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns. We are unable to accept returns on any item that has been worn. Please return the item immediately in its original condition and packaging. Please ensure that you pack the item carefully and state the returns code clearly on the external packaging. Items must be returned promptly, in the original condition and received by ALLUMER within 7 days of the code being issued. We will only refund items once the returned item has been received. We recommend, for your own protection, that you use a recorded delivery service, with electronic tracking and signature on receipt and that you also insure the package, as we cannot accept liability for postal loses. ALLUMER does not accept responsibility for shipping fees, duties or sales taxes or other import costs for returned items nor for any items lost or stolen in transit. Any unidentified returns will be returned to the sender and will not be refunded. (Any shipping fees, duties or sales taxes or other import costs already paid by the customer for the original receipt of the goods will not be refunded and will remain the responsibility of the customer.)
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
All Custom Orders and Special orders are not returnable.
ADDRESS FOR RETURNS – ALLUMER, PO Box 64687, London, NW3 9PD
This policy does not affect your statutory rights.
Thank you again for shopping with us at ALLUMER.
I received the wrong product
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
