DELIVERY AND RETURNS

Our customers are our main priority and this page is to assist you with any problems or queries regarding ordering and payments.

 

DELIVERY OPTIONS

 

FREE SHIPPING On orders of £100 or more in the UK

ALLUMER aims to deliver all items in the UK within 3 working days and all overseas items within 1 week (subject to the availability of the jewellery). Please give plenty of time if you are ordering for a birthday, Christmas or special occasion. We will only despatch items after payment has been approved. All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. Please note that we aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ALLUMER are not responsible for any delays caused by destination customs clearance processes.  

UK DELIVERY

Products up to £50 is £6.00 – Royal Mail Signed for First Class. Delivery is normally within 1-5 working days and parcels will need to be signed for. Products more than £50 is £8.00 – Royal Mail Special Delivery. This is usually delivered within 1-2 working days.  

LONDON (CENTRAL) SAME DAY DELIVERY

For Central London post codes, we offer a same day courier service – please confirm with us beforehand by email at info@allumer.co.uk. Orders must be received and payment approved. Your order will then be dispatched as a priority by courier.  

EU DELIVERY

Delivery within the EU is £12.50 via the Royal Mail ‘International Tracked and Signed For’ service. Delivery is normally within 3-5 working days and parcels need to be signed for on delivery.  

INTERNATIONAL DELIVERY

International delivery is £14.50 via the Royal Mail ‘International Tracked and Signed For’ service. Delivery is normally within 5-7 working days and parcels need to be signed for on delivery. If you would like an International priority delivery service please email us direct at info@allumer.co.uk.  

SPECIAL OFFERS

Special offers are only applicable to one offer per order to the value £20 and above. All offers are at the discretion of Allumer. *If you cannot find what you are looking for our customer care team are always happy to help and can be contacted on info@allumer.co.uk **Please ensure that you state a delivery address where someone will be present to receive the delivery and provide a signature.

 

RETURNS AND EXCHANGES

 

How do I return my product?

You are entitled to a full refund on your purchases from ALLUMER, with the exception of earrings which cannot be returned due to hygiene reasons. An Authorisation Returns Code must be requested from info@allumer.co.uk within 14 days of the shipment date. Please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns. We are unable to accept returns on any item that has been worn. Please return the item immediately in its original condition and packaging. Please ensure that you pack the item carefully and state the returns code clearly on the external packaging. Items must be returned promptly, in the original condition and received by ALLUMER within 7 days of the code being issued. We will only refund items once the returned item has been received. We recommend, for your own protection, that you use a recorded delivery service, with electronic tracking and signature on receipt and that you also insure the package, as we cannot accept liability for postal loses. ALLUMER does not accept responsibility for shipping fees, duties or sales taxes or other import costs for returned items nor for any items lost or stolen in transit. Any unidentified returns will be returned to the sender and will not be refunded. (Any shipping fees, duties or sales taxes or other import costs already paid by the customer for the original receipt of the goods will not be refunded and will remain the responsibility of the customer.)

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

All Custom Orders and Special orders are not returnable.

ADDRESS FOR RETURNS – ALLUMER, PO Box 64687, London, NW3 9PD

This policy does not affect your statutory rights.

Thank you again for shopping with us at ALLUMER.

I received the wrong product

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

 

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

How do I return my product?

You are entitled to a full refund on your purchases from ALLUMER, with the exception of earrings which cannot be returned due to hygiene reasons. An Authorisation Returns Code must be requested from info@allumer.co.uk within 14 days of the shipment date. Please include your invoice number in the email along with the reason for your return or exchange. We will be prompt with an answer and solution to your concerns. We are unable to accept returns on any item that has been worn. Please return the item immediately in its original condition and packaging. Please ensure that you pack the item carefully and state the returns code clearly on the external packaging. Items must be returned promptly, in the original condition and received by ALLUMER within 7 days of the code being issued. We will only refund items once the returned item has been received. We recommend, for your own protection, that you use a recorded delivery service, with electronic tracking and signature on receipt and that you also insure the package, as we cannot accept liability for postal loses. ALLUMER does not accept responsibility for shipping fees, duties or sales taxes or other import costs for returned items nor for any items lost or stolen in transit. Any unidentified returns will be returned to the sender and will not be refunded. (Any shipping fees, duties or sales taxes or other import costs already paid by the customer for the original receipt of the goods will not be refunded and will remain the responsibility of the customer.)

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

All Custom Orders and Special orders are not returnable.

ADDRESS FOR RETURNS – ALLUMER, PO Box 64687, London, NW3 9PD

This policy does not affect your statutory rights.

Thank you again for shopping with us at ALLUMER.

I received the wrong product

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.